quoter Faq


    Q01
  Who owns and operates Real Window Quoter?
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Real Window Quoter ™ is owned and operated by DWC Trade Windows Ltd:

Head Office
78 Alma Road
Winton
Dorset
BH9 1AN

Registered Office
1-2 The Barn
Oldwick West Stoke Road
Lavant
Chichester
West Sussex
PO18 9AA
Registered in England No. 04172734

    Q02
  How do I order Real Window Quoter?
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Simply complete the details on the Register Now page or call our enquiry hotline on 0844 568 6601 (calls are charged at national rate only). A member of our business development team will arrange to visit your business and discuss how Real Window Quoter can provide you with new leads and increased conversion rates.

If Real Window Quoter is right for you, you will be invited to enter a basic contract. The contract can be terminated with one months notice at any time, and you are under no financial obligation. Real Window Quoter is completely risk free.

    Q03
  How much does Real Window Quoter Cost?
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Real Window Quoter took 18 months and £350k to develop but is supplied, managed and supported completely free of charge to qualifying companies. We host the site, customise the site, and carry out organic search engine positioning to help generate new leads.

    Q04
  Is Real Window Quoter just a Web site?
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No, Real Window Quoter is a complete business support package comprising a customer facing Web site with an interactive visual quotation tool, a control panel that manages all your contacts, directory entries, quotes, sales orders and purchase orders, an organic search engine marketing program to develop new leads, and a supply line of competitively priced windows, doors and glass.
    Q05
  Can I continue to buy windows doors and glass from my current suppliers?
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The agreement to use the Real Window Quoter system is based on purchasing windows, doors and glass from DWCÌs specialist trade division. We can only finance the development and free use of Real Window Quoter if we are supplying the windows, doors and glass at competitive trade prices.
    Q06
  What if I sell a profile not supported by DWC?
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There is potentially no limit to the number of profiles Real Window Quoter can support. Currently the system caters for Rehau and Duraflex profile, but if you would like to discuss other options please ask our business development team.
    Q07
  What if I do not want to change my supplier?
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DWC has many years experience supplying trade customers and has built a sound, financially successful business based on quality supplies and good service. We believe the service we offer and the prices we can supply at will be more than competitive.

Before you make a decision, talk to our business development team to see if the value behind our offer outweighs what you are currently receiving. The way windows and doors are being sold is changing quickly. If your current supplier is not providing the tools to manage this change, your business may well suffer.

    Q08
  What can be personalized exactly?
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Your logo and any associated identity are added to your very own Real Window Quoter site. The colour scheme is changed to your requirements, including all the button sets.
The main image on the home page can be changed, and we create personalized content for the About Us, Customer Services and the Help/FAQ s landing pages.

The address and contact details are all personalized, and this follows through into the quotation system where discount codes can be added for early sign up or promotions. The Web site is fully ecommerce enabled and a secure online payment gateway is set up with your own merchant bank account.

    Q09
  How is Real Window Quoter Supported?
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Real Window Quoter is supported by The Making Waves Agency Ltd; the agency that developed the Real Window Quoter system. Making Waves have their own dedicated team whose role is solely to support DWCÌs customers. The technical team at mwa will work hand-in-hand to configure the site to your specifications then provide ongoing support.
    Q10
  What about future developments?
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Real Window Quoter is subject to continuous updates and improvements, including the addition of a Real Conservatory Quoter in early 2009. All technical updates are made automatically and are provided completely free of charge. Our technical support team will notify you in advance of all changes, and will happily discuss all major new additions.
    Q11
  Can I use my own domain name?
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Yes you can. If you have a domain name registered, your administrator will need to change the DNS settings so that you domain name points to the server where your own Real Window Quoter site is hosted. People will still type in your domain name to access the site, and any Email accounts you have are unaffected

    Q12
  What if I donÌt have a domain name?
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The support team at mwa can secure a domain name for you, set up a hosting account, and set up Email accounts if required. Mwa will make a charge for this and full details are available on request.

    Q13
  What's the next step?
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Arrange for a Real Window Quoter demonstration and discuss the benefits of our complete offer by talking to our business development team. Submit your details on the Register Now page or call 0844 568 6601

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